Improve your business insights by engaging in mystery shopping to understand the real customer experience at the last 6 feet of sale. 

Mystery Shopping Activities

• Retailer Brand Advocacy
• Customer Experience & Journey
• Retail Brand Health Audits
• Net Promoter Score
• Market Research – Exit Surveys
• Asset activity
• Competitor Insights
• Assessment of retail sales staff product knowledge and recommendation
• Assess overall customer experience
• Measure, Manage and Improve brand advocacy and presence in store
• Encourage all levels of your organisation to become customer focused
• Check that your sales and marketing plans are understood and implemented by your teams at the point of sale
• Benchmark your customer service and sales performance against your main competitors

Contact us now for further information.