"Increase customer service levels and sales through active mystery shopping"
Improve your business insights by engaging in mystery shopping to understand the real customer experience at the last 6 feet of sale.
Mystery Shopping Activities
- Retailer Brand Advocacy
- Customer Experience & Journey
- Retail Brand Health Audits
- Net Promoter Score
- Market Research – Exit Surveys
- Asset activity
- Competitor Insights
- Assessment of retail sales staff product knowledge and recommendation
- Assess overall customer experience
- Measure, Manage and Improve brand advocacy and presence in store
- Encourage all levels of your organisation to become customer focused
- Check that your sales and marketing plans are understood and implemented by your teams at the point of sale
- Benchmark your customer service and sales performance against your main competitors
Contact us now for further information.