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Retail Data Acquisition Services

"Increase customer service levels and sales through active mystery shopping"

Mystery Shopping

Improve your business insights by engaging in mystery shopping to understand the real customer experience at the last 6 feet of sale. 

Mystery Shopping Activities

  • Retailer Brand Advocacy
  • Customer Experience & Journey
  • Retail Brand Health Audits
  • Net Promoter Score
  • Market Research – Exit Surveys
  • Asset activity
  • Competitor Insights
  • Assessment of retail sales staff product knowledge and recommendation
  • Assess overall customer experience
  • Measure, Manage and Improve brand advocacy and presence in store
  • Encourage all levels of your organisation to become customer focused
  • Check that your sales and marketing plans are understood and implemented by your teams at the point of sale
  • Benchmark your customer service and sales performance against your main competitors

Contact us now for further information.